skinape FAQ – Your Questions, Answered

The minimum deposit at skinape is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to standard bank processing fees. There is no maximum deposit limit, though large deposits may trigger additional verification checks in line with PAGCOR's anti-money laundering requirements.

GCash and Maya deposits are credited to your skinape account instantly in most cases. Bank transfers typically take 1–3 business hours during banking hours (Monday to Friday, 9am–5pm Philippine time). If your deposit has not appeared after 30 minutes for e-wallet payments or 4 hours for bank transfers, please contact skinape support with your transaction reference number.

To withdraw from skinape, go to your account dashboard and select "Withdraw." Choose your preferred method (GCash, Maya, or bank transfer), enter the amount, and confirm. The minimum withdrawal is ₱200. Withdrawals are processed within 1–24 hours on business days after your KYC verification is complete. Your withdrawal method must match your deposit method to comply with anti-money laundering regulations.

skinape does not charge fees on deposits. For withdrawals, skinape covers processing fees for GCash and Maya transactions. Bank transfer withdrawals may incur a small inter-bank fee depending on your bank — typically ₱15–₱25. skinape will always display any applicable fee clearly before you confirm your withdrawal request.

A wagering requirement (also called a playthrough requirement) means you must wager your bonus funds a set number of times before the resulting winnings become withdrawable. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets using that bonus before you can withdraw. Different games may contribute different percentages toward the wagering requirement — slots typically contribute 100%, while table games may contribute less.

No. Bonus funds and any winnings generated from them cannot be withdrawn until the full wagering requirement has been met. If you choose to withdraw before completing the wagering requirement, the bonus and any associated winnings will be forfeited. Your original deposit amount (if already wagered) remains withdrawable. skinape recommends reading the full bonus terms before opting in to any promotion.

If skinape issues a promotional code, you can enter it in the "Promotions" or "Deposit" section of your account dashboard. Promo codes are case-sensitive and must be entered exactly as provided. Each code can typically only be used once per account. If a code is not working, check its expiry date or contact skinape support for assistance.

Yes. All games at skinape use a certified Random Number Generator (RNG) to ensure that every spin, card draw, and dice roll is completely random and independent of previous results. Our RNG systems are regularly audited by independent testing laboratories. Live dealer games are streamed in real time from professional studios, providing an additional layer of transparency.

If a game freezes or disconnects during play, first try refreshing your browser or restarting the skinape app. Most games have a "resume session" feature that restores your last game state. If a bet was placed but the result was not recorded, skinape's system logs all transactions — contact support with the game name, approximate time, and your account details, and our team will investigate and resolve the issue promptly.

Absolutely. skinape is fully optimised for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download required, though a dedicated skinape app may be available. The mobile experience at skinape is designed to be smooth and responsive, whether you're playing on a budget Android phone or the latest iPhone.

Yes. skinape strongly recommends enabling two-factor authentication (2FA) on your account for an extra layer of security. Once enabled, you'll need to enter a one-time code sent to your registered mobile number or authenticator app each time you log in from a new device. You can activate 2FA from your Account Settings page.

If you suspect unauthorised access to your skinape account, change your password immediately and contact our support team via live chat. skinape can temporarily lock your account while an investigation is conducted. Do not share your login credentials with anyone — skinape staff will never ask for your password. Review your recent transaction history and report any unrecognised activity to our team right away.

To self-exclude, go to Account Settings > Responsible Gaming and select "Self-Exclusion." Choose your exclusion period — from 6 months up to permanent exclusion. The block takes effect immediately and cannot be reversed during the chosen period. You can also request self-exclusion by contacting skinape support directly via live chat or by emailing [email protected].

If gambling is causing you distress, please reach out for help. skinape's support team is available 24/7 and can activate self-exclusion immediately. We also encourage you to speak with a professional counsellor.

Gambling is addictive. Know when to stop. | skinape | 21+ Only

Yes. skinape's deposit limit tool lets you set a daily, weekly, or monthly cap on deposits. Once your limit is reached, no further deposits are accepted until the period resets. Reducing your limit takes effect immediately. Increasing a limit requires a mandatory 24-hour waiting period — this is intentional, to prevent impulsive decisions during a losing streak.